dk wen Privacy Policy

dk wen is an online entertainment and gaming platform that provides slots, live casino, cricket betting and various other gaming services for users in Bangladesh. The meanings of some key terms used in this policy are given below:

Any information that can directly or indirectly identify you, such as your name, mobile number, email address, date of birth and payment-related information.

Any operation carried out on personal information — such as collection, storage, modification, use, disclosure or deletion — is collectively referred to as "processing".

Any registered member of the dk wen platform, or any visitor browsing this website directly, is considered a "user" under this policy.

When you open an account on the dk wen platform, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (if identity verification is required)

For deposits and withdrawals, we store mobile banking account numbers and transaction records. Payments on dk wen are made via bKash, Nagad, Rocket and Upay; transaction data through these methods is processed securely.

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and language settings
• Login and logout times
• Pages visited and activity information
• Gaming history and betting activity

dk wen uses collected information for the following purposes:

Your information is used to create and manage accounts, process deposits and withdrawals, provide gaming services and distribute bonuses and rewards.

Your information is verified to prevent fraud and unauthorized access, confirm account ownership and maintain the security of financial transactions.

dk wen provides support 24/7 via live chat and email in both Bengali and English. Collected information is used to resolve your issues and provide effective assistance.

We monitor users' gaming behaviour so that support can be provided as needed in line with our responsible gaming guidelines. If a user's gaming pattern appears concerning, we help set applicable limits.

With your consent, dk wen may inform you about new promotions, bonus offers and platform updates. You can opt out of such communications at any time.

dk wen does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:

Information necessary to complete transactions via bKash, Nagad, Rocket and Upay is shared with the relevant payment service provider. This information is used solely for the purpose of completing the transaction.

Game providers including Evolution, Pragmatic Play Live, PG Soft, JILI and Spribe may receive the minimum technical information necessary to keep their services running.

In the case of a court order or a lawful request from a legal authority, information may be disclosed in compliance with applicable law. Such disclosure is always limited to what is legally required.

The dk wen platform uses cookies and similar technologies that help improve your browsing experience.

These cookies are necessary for the core functionality of the platform. They are used to maintain login sessions, perform security checks and save language preferences. Disabling these cookies may prevent the platform from working properly.

These cookies are used to remember your preferences and settings, such as your preferred game category or display language.

Analytics cookies are used to understand how users are using the platform. This information helps improve the platform and is not used to identify any individual.

You can control cookies from your browser settings. However, disabling certain cookies may mean that some features of the dk wen platform are no longer available.

dk wen takes both technical and administrative security measures to protect your personal information.

All data transmitted between you and our servers is protected through SSL (Secure Socket Layer) encryption. Passwords and financial information are stored in specially encrypted form.

Your information can only be accessed by dk wen staff who need it for their work. All staff are bound by strict confidentiality agreements.

Our systems are monitored at all times. Measures are in place to automatically detect and prevent suspicious activity or unauthorized access attempts.

dk wen retains your information only for as long as necessary.

All information will be retained for as long as your account remains active. Even after an account is closed, some information may be kept for a specified period to meet legal obligations.

Financial transaction records are retained for a specified period in accordance with applicable legal requirements.

When the defined retention period ends, your information is securely deleted or anonymised so that it can no longer identify you.

You have the following rights regarding your personal information. Contact us to exercise these rights.

You can find out what information dk wen holds about you, why it is being held and how it is being used.

If the information held about you is incorrect or incomplete, you can request that it be corrected. In many cases you can update your information directly from your account settings.

In certain circumstances you can request that your information be deleted. However, some information may be required to be retained due to legal obligations.

You can stop receiving promotional messages at any time. To do so, contact customer support or change your preferences from your account settings.

dk wen strictly enforces a 21+ age policy. No one under the age of 21 may use this platform and their information is never knowingly collected.

During registration and the identity verification process, it is confirmed that the user is 21 years of age or older.

If a user is found to be under 21 years of age, their account will be closed immediately and all collected information will be securely deleted.

dk wen may update this privacy policy from time to time. We will notify you in advance of any significant changes.

If significant changes are made to the privacy policy, a notification will be sent to your registered email address. A notice about the updated policy may also be shown when you log in to the platform.

Continued use of the platform after a policy update will be taken as your agreement to the revised policy. If the new policy is not acceptable to you, you may close your account.

Other important terms related to this privacy policy are set out in detail on our Terms and Conditions page.

If you have any questions, concerns or requests regarding this privacy policy, contact dk wen through the following:

For general questions, answers to many topics can be found in our Frequently Asked Questions (FAQ) section. Those interested in learning more about safe and responsible gaming can also read our responsible gaming guidelines.